Worldwide delivery
Message customers in any country where WhatsApp is used. One account covers every destination.
WhatsApp Business API
Reach customers on WhatsApp, in any country
FortWave is a certified Meta Tech Provider, giving you the official WhatsApp Business Platform behind one dashboard and one REST API. Send approved templates, answer customers from a shared inbox, and pay per message, wherever your customers are.
- Certified Meta Tech Provider
- Send to any country
- Shared team inbox
Everything you need to run WhatsApp for business
From the first template to the hundredth customer conversation, in one place.
Certified Meta Tech Provider
Meta has certified FortWave as a Tech Provider for the official WhatsApp Business Platform. You get verified business senders, not unofficial gateways.
Approved templates
Create marketing, utility and authentication templates, submit them to Meta and track their approval from the dashboard.
Shared team inbox
Customers reply, your team answers. Invite colleagues and handle conversations together in the Business Inbox.
Rich media
Send images, documents and interactive buttons, not just text.
REST API and webhooks
Send messages, receive replies and track delivery from your own system, with signed webhooks for every status change.
Go live in three steps
Create your account
Sign up and add credits. Use WhatsApp on its own or alongside SMS.
Connect your WhatsApp sender
Register your business number as a verified WhatsApp sender. We guide you through Meta's verification.
Send templates and reply
Start conversations with approved templates, then reply freely within 24 hours of the customer's last message.
WhatsApp pricing
Meta prices each template message by category and destination country. Our published rates for Burundi and Rwanda are below.
| Category | Burundi | Rwanda |
|---|---|---|
| MarketingPromotions, offers, and re-engagement campaigns | BIF 300 | RWF 50 |
| UtilityOrder updates, payment confirmations, and account alerts | BIF 100 | RWF 15 |
| AuthenticationOne-time passcodes and login verification | BIF 100 | RWF 15 |
| Free-form repliesText and file replies within 24 hours of the customer's last message. Each file counts as one message | BIF 100 | RWF 15 |
Sending to countries outside Burundi and Rwanda? Rates vary by destination and are quoted on request. Get a quote
What teams use it for
Customer support
Answer questions in the app customers already use, with your whole team in one inbox.
Order and account updates
Confirmations, delivery tracking, receipts and reminders through utility templates.
Login verification
One-time passcodes through authentication templates, for customers abroad where SMS is costly or unreliable.
Customers abroad
Reach customers and the diaspora on WhatsApp instead of paying international SMS rates.
FAQ
Questions about the WhatsApp Business API
Can I send WhatsApp messages to customers outside Burundi and Rwanda?
Yes. FortWave sends WhatsApp Business messages to any country where WhatsApp is available. Meta prices messages per destination country, so we quote rates for the countries you send to.
Is this the official WhatsApp Business API?
Yes. FortWave is a certified Meta Tech Provider and runs on Meta's official WhatsApp Business Platform. Your messages come from a verified business sender and follow WhatsApp's business policies.
What is a WhatsApp template message?
A template is a pre-approved message you use to start a conversation, such as an order update or a verification code. Meta reviews each template and classifies it as marketing, utility or authentication, which sets its price.
Can I reply to customers without a template?
Yes. When a customer messages you, you can reply with free text and files for 24 hours after their last message. Each reply, and each file, is billed at the free-form rate.
Can my whole team answer WhatsApp messages?
Yes. Invite team members to the Business Inbox and handle customer conversations together, with each reply showing who sent it.
Start messaging customers on WhatsApp
Create an account and connect your sender, or tell us which countries you send to and we will quote your rates.