Invite your team and use the Business Inbox

You can invite colleagues, or an outside agency, to read and answer your WhatsApp customers without sharing your FortWave login.

Invite someone

1. 1In the sidebar, open WhatsApp → Management → Team.
2. 2Select Invite someone and enter their email address.
3. 3Under Numbers they can reply through, choose All numbers or Only some numbers, then send the invitation.

The invitation link is valid for 7 days. The person must sign in, or create a FortWave account, with the same email address the invitation was sent to, then select Accept invitation.

Manage access

• Roles: Read only members can see conversations; Read and reply members can also answer.
• Customers: limit a member to Only specific customers instead of Any customer.
• Suspend removes access temporarily and Restore access gives it back. Remove ends it for good.
• Member statuses are Invited, Active, Suspended and Expired (the invitation ran out before it was accepted).

The Business Inbox

If another business invited you, its conversations appear in WhatsApp → Business Inbox. Your replies are sent on behalf of that business, from its number and under its name, and you only see the numbers and customers it gave you access to.