Top up your WhatsApp wallet

Create a WhatsApp wallet in BIF, RWF or USD and add credit to it, separately from your SMS credits.

WhatsApp messages are paid from a WhatsApp wallet. It is separate from your SMS credits, so you can use WhatsApp without ever buying SMS.

Create your wallet

  1. Open Credits from the user menu and switch to the WhatsApp tab.
  2. Under Create your WhatsApp wallet, choose the Wallet currency: Burundian franc (BIF), Rwandan franc (RWF) or US dollar (USD).
  3. Select Create wallet.

Give FortWave billing access in Meta

Meta bills WhatsApp messages to the business portfolio that owns your WhatsApp Business account. Inviting FortWave to that portfolio lets us connect your wallet to it, so messages are paid from your FortWave balance.

Shortcut: on the Credits page, WhatsApp tab, select Open Meta to invite. It opens the right page for your connected account, so you can skip to step 3. Otherwise:

  1. Find your business portfolio ID. It is the business_id in the address bar when you open Meta Business Suite, and it is also listed under Settings → Business info.
  2. Open the following page, replacing {business portfolio id} with your ID:
URL
https://business.facebook.com/latest/settings/business_users?business_id={business portfolio id}
  1. On this People page, choose to invite people and enter finance@fortwave.io.
  2. Follow the prompts to send the invitation. FortWave accepts it and connects your wallet.

Need help with the invitation? Contact us.

Top up

  1. On the WhatsApp tab, select Top up WhatsApp credits.
  2. Enter the amount to add. The allowed range is shown under the field.
  3. Select Continue to payment and complete the secure payment form.

You pay exactly the amount you entered, and it is added to your balance once the payment is confirmed. Top-ups appear in the history with the same statuses as SMS purchases.

BIF wallets

Online payment isn't available for BIF wallets yet. Our team adds the credit for you: contact us with the amount you need.

What uses wallet credit

Each template message is charged by its category (marketing, utility or authentication), and each free-form reply in Conversations is charged as one message, with each attached file counting as its own message. See How pricing works.

Still need help?

Our team answers Monday to Friday, during business hours (CAT).

Contact us